Business Policies & Statements
Behaving ethically. Working safely. Reducing environmental impacts. Developing and engaging our people. Contributing to our communities. Being responsible is simply fundamental to us.
The Smiths Group Anti-Modern Slavery & Transparency Statements set out the steps taken by Smiths Group and its subsidiaries covered by the UK Modern Slavery Act and California Transparency in Supply Chains Act during the year ending 31 July 2020 to address modern slavery trafficking in its business and supply chains.
All orders of $5,000 or more are full freight allowed within our current delivery area. Orders less than $5,000 may also be delivered full freight allowed only if we have a truck in the area—please contact us. Orders that do not qualify for freight allowed will ship best way with freight prepaid and added to the invoice or collect if preferred. Drop shipments have a minimum order of $7,500 within 150 miles radius of your branch. Drop shipments over 150 miles radius require a minimum $10,000 order. Please contact us for orders outside of our delivery area for minimum requirements.
All purchase orders are subject to acceptance by our customer service department. Orders for less than our standard package quantity will be increased to the standard quantity. Please call us for any special needs. We have no minimum order requirement.
Damaged product may be returned for full credit or replaced at your option. Please contact customer service within 72 hours of delivery for an RMA (Return Merchandise Authorization). Defective product reported to customer service within 30 days may be returned for full credit or replaced at your option. All product is subject to inspection.
We accept returns of stock items in full box quantities, in re-salable condition. Please contact customer service for an RMA (Return Merchandise Authorization). Returns are subject to a 15% re-stocking fee determined at time of request. Custom or non-stock items are not eligible for return. All product is subject to inspection.
We deliver pipe on 5’ and 10’ metal racks and trunk duct on 8’ metal racks. Racks are a safe and preferred method of distribution. Racks are provided as a service to our distributors for temporary storage of our products only. Racks not returned within 90 days will be invoiced at the current replacement cost—$305 (5’pipe), $520 (10’pipe) and $325 (8’duct). We utilize an automatic rack system with barcodes. The racks are scanned out at the time of loading against the load ticket. The racks are scanned back into Royal Metal Products upon return and verified by both the shipping department and inventory control.
Prices are subject to change without notice, however, Royal Metal Products will give a 30 day when possible. Please call 1-800-520-6593 for price inquiries.
Terms are 2% 10th Prox. Net 25th.