Freight Policies

All orders of $5000.00 or more are full freight allowed within our current delivery area. Orders less than $5000.00 may also be delivered full freight allowed if we have a truck in the area, please contact Customer Service. Orders that do not qualify for freight allowed will ship best way with freight prepaid and added to the invoice or collect if preferred. Drop shipments have a minimum order of $5,000 within 150 miles radius of your branch. Drop Shipments over 150 miles radius require a minimum $10,000 order. Please contact Customer Service for orders outside of our delivery area for minimum requirements.

Order Acceptance

All purchase orders are subject to acceptance by our Customer Service department. Orders for less than our standard package quantity will be increased to the standard quantity. Please call Customer Service for any special needs. Royal has no minimum order requirement.

Damaged/Defective Goods

Damaged product may be returned for full credit or replaced at your option. Please contact Customer Service within 72 hours of delivery for an RMA (Return Merchandise Authorization). Defective product reported to Customer Service within 30 days may be returned for full credit or replaced at your option. All product is subject to inspection.

Return Policy

Royal accepts returns of stock items in full box quantities, in re-salable condition. Please contact Customer Service for an RMA (Return Merchandise Authorization). Returns are subject to a 15% re-stocking fee determined at time of request. Custom or non-stock items are not eligible for return. All product is subject to inspection.

Rack Policy

Royal Metal Products delivers pipe on 5’and 10’ metal racks and trunk duct on 8’ metal racks. Racks are a safe and preferred method of distribution. Racks are provided as a service to our distributors for temporary storage of Royal product only. Racks not returned within 90 days will be invoiced at the current replacement cost*. Royal utilizes an automatic rack system with barcodes. The racks are scanned out at the time of loading against the load ticket. The racks are scanned back into Royal upon return and verified by both the shipping department and inventory control. *Racks are currently valued at $150 (5’), $285 (10’) and $190 (8’).

Pricing

Prices are subject to change without notice, however, Royal Metal Products will give a 30 day when possible. Please call 1-800-520-6593 for price inquiries.

Credit Terms

Terms are 2% 10th Prox. Net 25th.

Terms & Conditions

Click here to read our Terms & Conditions.