In order to accomplish this goal, both owners committed to providing their customers with the highest quality products in the industry, sold at market price and supported with exceptional customer service.
This formula for success has led to consistent growth each year since its inception and the establishment of key partnerships with the highest caliber wholesalers throughout the Southeastern and Northeastern states.
To support the needs of our customer base and the growing housing market, Royal Metal has consistently invested in upgrading the plant facilities, equipment, manufacturing system, product research and development, and customer service initiatives. As a result, plant operations now produce over 2,500 different HVAC products supported by core products of metal pipe, elbows, ductwork, register boots, insulated boxes, collars, wyes, tees, flexible duct and other fittings.
In 2005, Royal Metal Products built a new state-of-the-art manufacturing facility in Temple, GA and in 2007 expanded with another 60,000 square feet. Together with the original Douglasville plant, we now have over 300,000 square feet of manufacturing and warehouse space. In addition, the manufacturing facility is supported by an internal machine shop with professionally trained machinists, and a shipping department which includes a fleet of company owned trucks.
Plant employees of Royal Metal Products are all incentivized for piece production above set standards which has resulted in high productivity, low turnover and unmatched product quality over the years.
The future has certainly been anticipated and embraced by Royal Metal Products and we stand ready to serve your needs.
♦ Superior Quality
The Royal Advantage begins by delivering the highest quality products in the industry. This is accomplished by using the highest grade steel and materials in all of our products, and committing to a process of continuous improvement in all stages of manufacturing to meet and exceed the industry benchmarks set for each product. Our updated facilities and equipment insure that we keep pace with the ever changing and growing marketplace. We offer a 100% product satisfaction guarantee. Our quality control program insures that every product is stamped with our logo and size for ease of identification and stocking, and each box is inspected for quality and count accuracy.
♦ Superior Service
Royal Metal Products offers an unmatched level of personalized customer service. Our dedicated customer service representatives verify order receipt and accuracy for every order, and follow-up with a call to schedule deliveries 1-2 days before shipment. During deliveries, our truck drivers will assist in the unloading process, and will call in any errors or shortages before leaving the branch. All errors or shortages are shipped same or next business day at Royal's expense. Royal extends to all of our customers a standard weekly delivery service with no back-orders.
♦ Superior Value
Superior value is created by selling superior quality products and service for the same market price as our competitors, and doing so consistently over time. These 3 elements delivered in combination, create a business experience for our customers that is unmatched in the industry.