Royal Policies



Freight Policies

All orders of $5,000.00 or more are full freight allowed and are delivered on a Royal Metal Products Truck. Orders less than $5,000.00 can also be delivered freight allowed if we have a delivery in the area. Orders that do not qualify for freight allowed are generally shipped best way with freight prepaid and added to the invoice. Drop shipments have a minimum order of $5,000 and need to be within a 150 mile radius of your branch. Drop shipments over 150 miles require a minimum order of $10,000.

Minimum Orders

Royal has no minimum size requirement for an order. Add-ons are welcomed.

Credit Terms

Terms are 2% 10th Prox. Net 25th.

Return Goods

It is our aim that our customers be completely satisfied with our products. Defective or damaged products will either be replaced or credited at your option. Order errors and over stock may also be returned but might be subjected to a 15% restocking fee depending on Royals ability to resale. Special ordered products may not be returned. Please call the order department for authorization and the best way to return goods.

Acceptance of Orders

All orders are subject to acceptance by our sales department. Orders for less than our standard packaging quantity will be increased to the standard quantity. A standard packaging list is included with your catalog.

Pricing

Prices are subject to change without notice, however, when possible, Royal Metal Products will give a 30 day written notice. Call 1-800-520-6593 for pricing inquiries.

Broken Box Quantity Fee

All stock items are subject to a broken box quantity fee of $5.00 per broken box. This charge will be added to the current price.

 



Policies